Every  I.T. company faces this question. Although 1stneat computer has been in business since April '96, we've addressed the issue with an insured warranty program that-in the unlikely event we go out of business-acts as a safety net to cover any and all costs incurred for the remainder of your warranty.

No. Your cost savings result from our ultra-efficient business model, not compromises in product quality. Because we're designing for, and marketing to, sophisticated PC buyers, 1stneat.com.au systems are built with the highest quality components from the same name-brand manufacturers who also supply our competitors.

Yes. Although we're committed to an Internet-centric business model as a means of driving down costs and increasing customer satisfaction, we're concerned about the entire customer experience. You can always call us at (02) 9386 0555, but we think most of our customers will appreciate the easy and quick interaction provided by our state-of-the-art Web site.

The Internet is all about choice, and in the end you're looking for a great buying experience. At 1stneat.com.au, we believe the best way to exceed your expectations is to empower our people to act as consumer advocates. This means they have the authority and the responsibility to take any reasonable steps to keep you satisfied. We also think you'll appreciate the merits of paying less for the same top-tier components used by the major PC companies.

We design our systems based on the best performing, most reliable, and most compatible components available. (Unlike some second- and third-tier PC makers, we don't select components based solely on cost.) As many experienced PC users know, choosing the fastest components doesn't guarantee the fastest system. Benchmarks have their place, but lab performance tests don't always reflect real world applications. We strive to be realistic in all of our benchmarking assumptions so you can be assured of receiving a high-quality, high-performance system that will function superlatively in a wide range of applications.

Not at all. 1stneat.com.au's veteran management team has a well-established track record of bringing to market well designed, fully supported PCs, and they've improved upon the direct business model that has become the industry's most advantaged channel of distribution. We're committed to making your PC buying experience enjoyable, whether you're in the market for one or 1,000.

Every 1stneat.com.au PC comes with an exceptional warranty. The microprocessor and the main memory on the motherboard are guaranteed for three years, while the remaining components (i.e., the hard drive, CD-ROM drive, expansion boards, etc.) are guaranteed for two years. During the first year, your 1stneat.com.au system is covered by a one-year onsite service agreement that can be extended to three years, for a nominal upgrade charge. Typically, once it has been determined that a component has failed during the life of the onsite warranty, replacement parts and a technician are dispatched to perform the necessary component replacement. Work is usually completed within 1 to 2 business days. After the onsite agreement has expired, but within the remaining warranty period, the customer has the option of sending the unit back to our factory for servicing.

No. In order to keep costs low, we encourage customers to contact us via our Web site or by e-mail. You can reach us by email 24 hours a day via email at [email protected] (for Sales), [email protected] (for Technical Support), or [email protected] (for Customer Service). However, if you need to contact us by phone, our technical support lines are open 10 hours a day, seven days a week, and our sales and customer service lines are open during regular business hours, Monday through Saturday.

Because we are a fully-automated, fully-integrated e-commerce company, we are able to keep supplies of key components readily on-hand. We closely monitor our sales volumes on a real-time basis. Our inventory management & production systems will alert us of any possibility of component shortages so we can notify our suppliers if key components might fall below our established minimum stocking levels. Should we become aware that using a customer-specified component will cause an unacceptable delay in the completion of the customer's order, we'll be happy to recommend a substitute component that will allow you to receive the system with little or no delay.

Rest assured, all 1stneat.com.au PCs come with a conditional 30-day money back guarantee. If you aren't satisfied with your system, we will cheerfully refund your money. Review our warranty for details.

In its five years of business, 1stneat.com.au has shipped literally thousands of systems to satisfied businesses and individuals just like you. By buying your system from 1stneat.com.au, you will be among that select group of users who have discovered the benefits of our "Direct via the Net" purchasing and delivery models, and we will do whatever we can to make the experience an enjoyable one for you. Whether you buy one system or thousands of systems, you will always be treated as a very special customer: an 1stneat.com customer!