GOODS RETURN POLICY: 

1. full refund in ten (10) days from date of purchase. 

2. Fifteen (15%) restocking fee if returned within thirty (30) days. 

3. Absolutely NO refund after thirty (30) days. 

4. CPU, software, memory, customized or special order items, shipping and handling fees are NOT refundable or exchangeable. In addition all opened returns will automatically be charged a 15% restocking fee. Opened software is non-refundable.

5. Thirty Day Money Back Guarantee: Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. You must follow the conditions outlined below in order to obtain your refund: Before any return, a Credit Return Authorization Number must be obtained from 1stNeat.com.au by calling (02) 9386 0555 or by emailing [email protected] This number is 1stNeat.com.au's authorization for you to return your system. The returned product must be clearly marked with the CRA Number on the label and should be shipped in the original packaging, prepaid and insured by you in order to prevent damage during shipping. You must retain tracking numbers and all other shipping information until you have been credited for the return by 1stNeat.com.au. The Credit Return Authorization is valid for 15 days from date of issue. Any product returned without an authorization number will be returned to the customer at his or her own expense.

6. All returns MUST be in re-sellable condition with original invoice, packing materials, accessories, drivers and manuals. 1stNeat.com.au reserves the right to refuse such return if it does not meet the requirements.

RETURN MERCHANDISE AUTHORIZATION POLICY:

Any and all defective merchandise must be covered by a Return Merchandise Authorization (RMA) number, to be obtained from 1stNeat.com.au RMA department prior to the return. To request warranty service, you must call 1stNeat.com.au's customer technical support at (02) 9386 0555 or email [email protected] within the warranty period. RMA numbers are good for seven (7) days.
Returns must be sent via any courier that issues a tracking number. Please e-mail return tracking numbers to our customer support service department at [email protected]. 1stneat.com.au reserves the right to charge up to the full purchase price of the item being if: (I) The product becomes damaged due to Misuse or (II) The product is damaged in transit due to inappropriate packing materials. RMA products returned by shipping should be shipped back to 1stneat.com.au service centre in their original or equivalent packaging, carefully packed and well protected, an RMA number shall clearly marked on the shipping box. Any products returned without an RMA authorization number will be returned to sender at sender's own risk and expense.
Such requests for RMA number from 1stneat.com.au shall include a copy of the original invoice and a detailed description of the apparent or alleged defect. Purchaser will pay one way-shipping fee. The turn around time for RMA products may vary, normally between 2 to 4 weeks.
1stneat.com.au reserves the right to test the RMA products that are returned by the customer to determine if repair, exchange or replacement is needed. The product with "No Problem Found" (NPF) will ship back to the customer at the original condition and the shipping charge may be applied. For RMA products of "Dead On Arrival within 7 days" (DOA), IDOT.COM will swap with good product to customer in 5 working days after RMA product has been received.