1. ACCEPTANCE
All sales by 1stNEAT.COM.AU Pty. Ltd. of its products are governed exclusively by these terms and conditions and acceptance hereof is expressly limited to these terms and conditions. These terms and conditions apply (i) unless the customer has signed a separate formal purchase agreement with 1stneat.com.au, in which case the separate agreement shall govern or (ii) unless other 1stneat.com.au standard terms apply to the transaction. These terms are subject to change without prior written notice at any time, in 1stNEAT.com.au's sole discretion.

2. PAYMENT TERMS; ORDERS; QUOTES; INTEREST
Terms of payment are within 1stneat's sole discretion. Payment must be received by 1stneat.com.au prior to 1stneat.com.au's acceptance of an order. Payment for the products will be made by credit card, wire transfer, or some other pre-arranged payment method. If credit terms have been agreed to by 1stneat.com.au, invoices are due and payable within the agreed upon terms. 1stneat.com.au may invoice parts of an order separately. Orders are not binding upon 1stneat.com.au until accepted by 1stneat.com.au. Any quotations given by 1stneat.com.au will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.

3. SHIPPING CHARGES: TAXES
Separate charges for shipping and handling will be shown on 1stneat.com.au invoices). Unless customer provides 1stneat.com.au with a valid and correct tax exemption certificate applicable to the product ship-to location prior to 1stneat.com.au's acceptance of the order, the customer is responsible for sales and all other taxes associated with the order. If applicable, a separate charge for taxes will be shown on 1stneat.com.au invoices.

4. TITLE
Title to products passes from 1stneat.com.au to customer on shipment from 1stneat.com.au's facility. Title to software will remain with the applicable licensors).

5. LIMITED WARRANTIES
1stneat.com.au warrants to the purchaser that all products, excluding software, will be free from defects in material and workmanship. The warranty period commencing on the date of purchase will be: two (2) years limited warranty on labour & parts for complete computer systems, one (1) year limited warranty on parts for bare bone systems, one (1) year on new parts, twenty (20) days warranty for CPU and ninety (90) days on all special close-out items. This warranty shall NOT extend to any physical damage or any damage, defect or malfunction caused by a misuse, abuse, neglect, unauthorized repair/modification, or improper freight by the customer.
One Year On Site Warranty: 1stneat.com.au warrants to the original customer this computer on an onsite basis against defects in materials and workmanship for a period of one full year from the original date of purchase.
Ninety-Day Replacement Parts Limited Warranty: Replacement parts for system repair and systems shipped by 1stneat.com.au are warranted against defects in materials and workmanship for ninety (90) days from date of shipment by 1stneat.com.au.
The One Year On Site and the Ninety-Day replacement parts Limited Warranty becomes effective on the date of shipment from 1stneat.com.au, is granted to the initial customer end-user only and are non-transferrable. Removal of hardware from an 1stneat.com.au system and use of such hardware in a different system or configuration voids all applicable limited warranties. Any claims under these warranties must be made before the end of the applicable warranty period. During such period, if 1stneat.com.au determines that a part or system is defective in material or workmanship, 1stneat.com.au, at its option, may replace the system; provide a repaired part or any part of equal or better performance.
1stneat.com.au reserves the right to substitute functionally equivalent new or serviceable reconditioned parts and systems. 1stneat.com.au responsibility is limited to repair or replacement, either of which may be selected by 1stneat.com.au at its sole discretion.
All warranty products apply only to product sold and shipped to addresses within the United States.
The above warranty is exclusive and is in lieu of all other warranties, whether express or implied including without limitation, the implied warranties of merchantability and of fitness for a particular purpose. 1stneat.com.au CANNOT and DOES NOT warrant the performance of any software provided with or as part of the product. All software is provided "AS IS" and without warranties of any kind. (Please refer to the licensor of such software which exclusively governs all terms and conditions of the software's use).

6. RETURN POLICY
1STNEAT.COM.AU's return policies are: 1) full refund in ten (10) days from date of purchase. 2) Fifteen (15%) restocking fee if returned within thirty (30) days. 3) Absolutely NO refund after thirty (30) days. 4) CPU, software, memory, customized or special order items, shipping and handling fees are NOT refundable or exchangeable. In addition all opened returns will automatically be charged a 15% restocking fee. Opened software is non-refundable.
Thirty Day Money Back Guarantee: Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. You must follow the conditions outlined below in order to obtain your refund: Before any return, a Credit Return Authorization Number must be obtained from 1STNEAT.COM.AU by calling (02) 9386 0555 or by emailing [email protected]. This number is 1STNEAT.COM.AU's authorization for you to return your system. The returned product must be clearly marked with the CRA Number on the label and should be shipped in the original packaging, prepaid and insured by you in order to prevent damage during shipping. You must retain tracking numbers and all other shipping information until you have been credited for the return by 1STNEAT.COM.AU. The Credit Return Authorization is valid for 15 days from date of issue. Any product returned without an authorization number will be returned to the customer at his or her own expense.
All returns MUST be in re-sellable condition with original invoice, packing materials, accessories, drivers and manuals. 1STNEAT.COM.AU reserves the right to refuse such return if it does not meet the requirements.

7. RETURN MERCHANDISE AUTHORIZATION POLICY
Any and all defective merchandise must be covered by a Return Merchandise Authorization (RMA) number, to be obtained from 1STNEAT's RMA department prior to the return. To request warranty service, you must call 1STNEAT's customer technical support at 1-888-315-9563 or email [email protected] within the warranty period. RMA numbers are good for seven (7) days.
Returns must be sent via UPS, Federal Express, or any courier that issues a tracking number. Please e-mail return tracking numbers to our customer support service department at [email protected]. 1STNEAT.COM.AU reserves the right to charge up to the full purchase price of the item being if: (I) The product becomes damaged due to Misuse or (II) The product is damaged in transit due to inappropriate packing materials
RMA products returned by shipping should be shipped back to 1STNEAT.COM.AU service centre in their original or equivalent packaging, carefully packed and well protected, an RMA number shall clearly marked on the shipping box. Any products returned without an RMA authorization number will be returned to sender at sender's own risk and expense.
Such requests for RMA number from 1STNEAT.COM.AU shall include a copy of the original invoice and a detailed description of the apparent or alleged defect. Purchaser will pay one way-shipping fee. The turn around time for RMA products may vary, normally between 2 to 4 weeks.
1STNEAT.COM.AU reserves the right to test the RMA products that are returned by the customer to determine if repair, exchange or replacement is needed. The product with "No Problem Found" (NPF) will ship back to the customer at the original condition and the shipping charge may be applied. For RMA products of "Dead On Arrival within 7 days" (DOA), 1STNEAT.COM.AU will swap with good product to customer in 5 working days after RMA product has been received.

8. LIMITATION OF LIABILITY
1STNEAT.COM.AU DOES NOT accept liability beyond the remedies set forth herein, including any liability for products not being available for use or for lost or corrupted data or software. 1STNEAT.COM.AU will not be liable for lost profits, loss of business or other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.